Terms & Conditions

Effective Date: August 17, 2026

Welcome to MysticTots.com. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting our website, browsing products, placing an order, or using any service provided by MysticTots.com, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About MysticTots

MysticTots.com is an online store offering Children & Kids Items. We aim to provide customers with convenient access to carefully selected products for children and families.

Business Name/Website: MysticTots.com
Email: mystictots.official@gmail.com
Phone: 9635721291
Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GSTIN: 19AMPPD2121E1ZF

Throughout these Terms, the words “we,” “us,” “our,” and “MysticTots” refer to MysticTots.com. The words “you,” “your,” or “customer” refer to any person accessing or using our website or purchasing our products.

2. Acceptance of Terms

By accessing MysticTots.com, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website or purchase products from us.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Changes become effective when published on this page. Customers are encouraged to review this page periodically.

3. Eligibility to Use the Website

You must provide accurate information when using our website or placing an order. If you are purchasing products for a child, you confirm that you are legally capable of entering into a purchase agreement or are acting with the authorization of a parent, guardian, or other legally responsible adult.

We reserve the right to refuse service, cancel accounts, or decline orders where we reasonably believe information has been provided fraudulently, inaccurately, or unlawfully.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, photographs, prices, and other information displayed on MysticTots.com are accurate and up to date.

However, minor differences may occur because of:

  • Screen and device settings

  • Lighting conditions in product photography

  • Manufacturer packaging changes

  • Product color variations

  • Design or specification updates by manufacturers

Images are provided for general representation unless otherwise stated. The actual product may have minor differences in appearance or packaging.

We reserve the right to correct errors, update information, or change product specifications without prior notice.

5. Children's Products and Safety

Many products available on MysticTots.com are intended for children. Customers are responsible for checking product descriptions, age recommendations, size information, safety instructions, warnings, and usage guidelines before purchasing.

Children should use products only in an appropriate and safe environment and, where recommended, under adult supervision.

MysticTots does not encourage the use of any product contrary to its stated instructions or age recommendations. Customers should carefully follow manufacturer instructions and safety warnings.

Parents and guardians remain responsible for determining whether a particular product is appropriate for a child.

6. Pricing and Product Availability

All product prices displayed on our website are subject to change without prior notice. We may modify prices, promotional offers, discounts, or product availability at any time.

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order has been placed.

If a purchased product becomes unavailable, we may contact you regarding an alternative product, refund, or cancellation, as applicable.

We reserve the right to correct pricing or listing errors. If an order has been placed at an obviously incorrect price due to a technical or clerical error, we may cancel the order and provide appropriate communication to the customer.

7. Orders and Order Confirmation

When you place an order through MysticTots.com, you agree to provide complete and accurate information, including your name, delivery address, telephone number, email address, and any other information required to process your order.

Placing an order does not automatically guarantee acceptance. An order is subject to verification, product availability, payment confirmation, and other applicable checks.

We may cancel or refuse an order in circumstances including, but not limited to:

  • Product unavailability

  • Incorrect pricing or product information

  • Incomplete or inaccurate customer information

  • Suspected fraudulent activity

  • Duplicate or unusual orders

  • Delivery limitations

  • Payment-related issues

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund procedures.

8. Payment

Customers agree to provide valid and authorized payment information when completing an online purchase.

Available payment methods may vary depending on the website configuration and order circumstances. Where Cash on Delivery is offered, customers agree to accept and pay for the order at the time of delivery.

We are not responsible for delays or failures caused by third-party payment processors, banking networks, or other external payment systems.

Customers must not use stolen, unauthorized, fraudulent, or otherwise unlawful payment methods.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, customers must provide a valid mobile number and complete delivery address.

Customers placing COD orders agree to remain available to receive the shipment and pay the applicable amount upon delivery.

Repeated refusal of COD orders, intentionally providing incorrect information, or placing fraudulent orders may result in restrictions on future COD purchases.

We reserve the right to request prepaid payment or decline COD availability for particular orders or customers.

10. Shipping and Delivery

We aim to process and dispatch orders within the time period communicated on our website or during checkout. Delivery times are estimates and may vary depending on location, courier availability, weather, holidays, public events, logistical conditions, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and correct shipping address.

MysticTots is not responsible for delivery problems caused by:

  • Incorrect or incomplete addresses

  • Incorrect contact details

  • Customer unavailability

  • Repeated delivery attempts

  • Refusal to accept the shipment

  • Restricted delivery locations

  • Events beyond reasonable control

Please refer to our Shipping Policy for additional information regarding delivery.

11. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are governed by our applicable Return & Refund Policy.

Customers should inspect products promptly after delivery and report eligible issues within the applicable period specified in our Return & Refund Policy.

Products may need to meet certain conditions to qualify for return or replacement, including being unused, undamaged, and accompanied by required packaging or proof of purchase where applicable.

Certain products may be excluded from return or exchange because of hygiene, safety, customization, usage, or other legitimate business considerations.

MysticTots reserves the right to review and verify return requests before approving a refund or replacement.

12. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible using the contact information provided on our website.

For certain claims, customers may be asked to provide photographs, videos, packaging details, order information, or other evidence to help us investigate the issue.

Where an issue is verified and qualifies under our applicable policy, we may provide a replacement, refund, or another appropriate resolution.

13. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched, subject to our cancellation procedures.

Once an order has been shipped or entered into the delivery process, cancellation may no longer be possible. In such cases, customers may need to follow the applicable return procedure.

MysticTots may cancel an order where there is a product availability issue, pricing error, payment concern, suspected fraud, incorrect information, or another legitimate reason.

14. Website Use

You agree to use MysticTots.com only for lawful purposes.

You must not:

  • Violate applicable laws or regulations

  • Attempt unauthorized access to our website

  • Interfere with website security or functionality

  • Upload malicious software or harmful code

  • Copy or misuse website content without permission

  • Use our website for fraudulent activities

  • Attempt to obtain products or services through deceptive means

  • Scrape, reproduce, or commercially exploit website content without authorization

We reserve the right to restrict or terminate access where misuse is identified.

15. Intellectual Property

All website content, including logos, brand names, product descriptions, graphics, images, designs, text, layouts, icons, and other materials, may be protected by applicable intellectual property laws.

Unless expressly permitted by MysticTots, customers may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content.

Third-party trademarks, product names, and brand materials remain the property of their respective owners.

16. Customer Reviews and User Content

If customers submit reviews, feedback, photographs, comments, or other content to MysticTots, they agree that the information provided is truthful and does not violate the rights of others.

Customers must not submit unlawful, defamatory, abusive, misleading, offensive, fraudulent, or copyrighted material without appropriate authorization.

By submitting content, you grant MysticTots permission to use, reproduce, display, or publish that content for legitimate business, marketing, or website purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

17. Privacy and Personal Information

We value customer privacy and handle personal information according to our Privacy Policy and applicable laws.

Information such as name, phone number, email address, billing information, and delivery address may be collected when necessary to process orders, provide customer support, communicate with customers, and improve our services.

Customers should review our Privacy Policy for more information about how personal information is handled.

18. Third-Party Services and Links

Our website may use third-party services, payment providers, logistics partners, technology providers, or external links.

Third-party services may operate under their own terms, conditions, and privacy policies. MysticTots is not responsible for the independent policies, availability, security, or content of third-party websites or services.

Customers should review the relevant third-party terms before using external services.

19. Limitation of Liability

To the extent permitted by applicable law, MysticTots will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical failures, internet interruptions, payment network failures, government restrictions, strikes, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold MysticTots, its owners, representatives, employees, service providers, and partners harmless from claims, losses, damages, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, fraudulent activities, or infringement of another person's rights.

21. Force Majeure

MysticTots shall not be considered responsible for delays or failures caused by circumstances beyond reasonable control. Such circumstances may include natural disasters, extreme weather, fire, flood, epidemic or pandemic-related disruptions, government actions, strikes, transportation failures, internet or technical outages, supply-chain disruptions, or other unforeseen events.

We will make reasonable efforts to resume normal services when circumstances permit.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the website, products, services, orders, or these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the applicable location in West Bengal, India, subject to applicable law.

23. Changes to These Terms

MysticTots may revise these Terms & Conditions from time to time to reflect changes in our business, products, services, legal requirements, or website functionality.

The updated version will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary, while the remaining provisions shall continue to remain effective.

25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies, constitute the general agreement governing your use of MysticTots.com and purchase of our products.

26. Contact Us

If you have questions regarding these Terms & Conditions, an order, product information, or any other matter related to MysticTots, please contact us:

MysticTots.com
Email: mystictots.official@gmail.com
Phone: 9635721291
Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GSTIN: 19AMPPD2121E1ZF

By using MysticTots.com or purchasing our products, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.