Refund policy
Effective Date: August 17, 2026
At MysticTots, we want every customer to have a safe, convenient, and satisfying shopping experience. We carefully select and provide Children & Kids Items with the goal of delivering products that meet reasonable standards of quality, functionality, and description.
This Return and Refund Policy explains when you may return a product, how to request a return, the conditions applicable to returns and refunds, and how we handle damaged, defective, incorrect, or missing products.
By placing an order through mystictots.com, you acknowledge that you have read and accepted the terms of this Return and Refund Policy.
1. About MysticTots
Website: mystictots.com
Business Category: Children & Kids Items
Email: mystictots.official@gmail.com
Phone: 9635721291
Business Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GST Number: 19AMPPD2121E1ZF
For any return, replacement, refund, or order-related concern, customers may contact us using the email address or phone number provided above.
2. Return Eligibility
Customers may request a return when the product received is eligible under our return conditions. A product may generally qualify for a return if:
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The product received is damaged during transportation.
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The product is defective or does not function as reasonably expected.
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The wrong product, size, colour, model, or variant was delivered compared with the confirmed order.
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The product is materially different from the description provided on our website.
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Parts or accessories that were supposed to be included are missing.
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The product qualifies for return according to the specific return terms displayed on its product page.
Return eligibility may vary depending on the type of children's product purchased. Certain products may be marked as non-returnable, particularly products where hygiene, safety, personalization, consumability, or product integrity could be affected after opening or use.
3. Return Period
A return or replacement request should normally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the relevant product page or order confirmation.
Customers are encouraged to inspect the package and product immediately after delivery. If you notice any visible damage, missing components, incorrect items, or other issues, please contact us as soon as possible.
Requests submitted after the applicable return period may not be accepted unless the issue is covered by a specific warranty or other applicable commitment.
4. Damaged Products
We understand that products can occasionally be damaged during transportation. If your package arrives damaged, please contact us promptly.
For a damaged-product claim, we may request:
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Order number.
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Customer name and contact details.
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Photographs of the shipping package.
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Photographs of the product and visible damage.
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A short video demonstrating the issue where appropriate.
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Photographs of the shipping label.
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Any other information reasonably required to investigate the claim.
Customers should retain the original packaging until the issue has been resolved. Do not discard damaged packaging if it may be required for verification or logistics purposes.
After reviewing the claim, we may offer a replacement, return, refund, or another appropriate resolution depending on the circumstances and product availability.
5. Defective or Faulty Products
If a product arrives defective or develops a qualifying manufacturing issue shortly after delivery, please contact our support team within the applicable return period.
We may ask customers to provide photographs or videos demonstrating the defect. This helps us determine whether the problem is related to manufacturing, transportation, incorrect installation, misuse, accidental damage, or another cause.
Where the issue is determined to be covered, MysticTots may provide a replacement or refund, subject to product availability and the applicable terms.
Damage caused by misuse, negligence, accidents, unauthorized modifications, improper installation, normal wear and tear, or failure to follow product instructions may not qualify for a return or refund.
6. Wrong Product Received
If you receive an item different from the one you ordered, please contact us as soon as possible.
After verification, we may arrange for the incorrect product to be returned and provide the correct product where available. If the correct product is unavailable, a refund or another suitable resolution may be offered.
Please do not use or alter the incorrectly delivered product before contacting us, as the product may need to be returned in its original condition.
7. Missing Items or Accessories
If an order is missing an item, component, accessory, instruction manual, or other part that was clearly included with the purchased product, please contact customer support.
We may request photographs of the received package and its contents to verify the issue. Depending on the circumstances, we may arrange shipment of the missing component or offer another appropriate resolution.
8. Product Condition for Returns
Unless the return is due to damage, defect, incorrect delivery, or another issue for which the product cannot reasonably be returned in its original condition, returned products should generally be:
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Unused.
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Unwashed.
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Unaltered.
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In original condition.
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Returned with original packaging where reasonably possible.
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Returned with tags, labels, accessories, manuals, and other included components.
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Accompanied by the relevant order details.
Products showing signs of use, damage, alteration, stains, excessive wear, or missing components may be rejected where the return is based on a change of mind or another non-defect reason.
For children's products, customers should pay particular attention to hygiene and safety. A product that has been used by a child may not qualify for return where resale or hygienic handling is no longer reasonably possible.
9. Non-Returnable Products
Certain items may not be eligible for return due to their nature. These may include, where applicable:
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Products specifically marked as non-returnable.
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Personalized or customized products.
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Products that have been used or damaged after delivery.
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Products returned without required components.
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Products affected by improper handling or storage.
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Hygiene-sensitive products after opening or use.
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Products damaged through misuse, accidents, or unauthorized modifications.
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Products that cannot reasonably be resold due to their condition.
The specific product page should be reviewed before placing an order for any product-specific return restrictions.
10. Change-of-Mind Returns
Where a product is eligible for return, a customer may request a return because of a change of mind, subject to the product's stated return conditions.
However, not every product will qualify for a change-of-mind return. Products that have been opened, used, assembled, altered, or otherwise made unsuitable for resale may be excluded.
Any applicable return shipping costs for a change-of-mind return may be the responsibility of the customer unless otherwise stated by MysticTots.
11. Return Shipping
If the return is caused by a confirmed issue attributable to MysticTots, such as receiving the wrong product or receiving a qualifying damaged or defective product, we may arrange or reimburse reasonable return shipping according to the circumstances.
For returns requested for reasons unrelated to product defects or seller error, the customer may be responsible for applicable return shipping charges.
Return instructions will be provided after the return request has been reviewed and approved.
Customers should not send products to our business address without receiving return instructions from our support team, as unauthorized returns may not be processed correctly.
12. Refund Process
Once a returned product has been received and inspected, we will review the return request.
If the return is approved, the applicable refund will be processed using the appropriate payment method, subject to payment-provider processing timelines.
Refunds may take additional time to appear in the customer's bank account, card account, wallet, or other payment method after they have been initiated.
The actual time required for the refund to reach the customer may depend on the payment provider, bank, card issuer, or financial institution.
13. Cash on Delivery Orders
For Cash on Delivery (COD) orders, the refund process may require customers to provide appropriate bank account or other payment details where necessary and permitted.
Customers should ensure that the information provided for receiving a refund is accurate. MysticTots will not be responsible for delays caused by incorrect or incomplete customer-provided payment information.
Additional verification may be required before a COD refund is processed.
14. Partial Refunds
In certain situations, a partial refund may be considered instead of a full refund. This may apply where:
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Only part of an order is affected.
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A component is missing but the main product remains usable.
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The customer agrees to retain the product after an identified issue.
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The circumstances justify a partial adjustment rather than a complete return.
Any partial refund will be determined after reviewing the individual circumstances of the order.
15. Refund Exclusions
A refund may not be approved where the product does not meet the return conditions because of:
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Customer misuse.
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Accidental damage.
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Improper installation or operation.
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Normal wear and tear.
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Unauthorized modification.
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Damage occurring after delivery due to customer handling.
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Missing original components caused by the customer.
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Failure to follow product-care or safety instructions.
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A return request submitted outside the applicable return period.
This does not affect any rights that customers may have under applicable Indian consumer protection laws.
16. Order Cancellation
If you wish to cancel an order, contact MysticTots as quickly as possible after placing the order.
Cancellation may only be possible before the order has been processed, packed, dispatched, or otherwise entered into the delivery process. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.
For COD orders, customers should avoid refusing a package without first contacting customer support where a cancellation or return request is intended.
17. Product Exchanges and Replacements
Where an eligible product is defective, damaged, incorrectly supplied, or otherwise qualifies for replacement, MysticTots may offer an exchange or replacement instead of a refund.
Replacement is subject to stock availability. If the same product is unavailable, we may provide an alternative resolution, which may include a refund where appropriate.
Replacement products may have a different delivery timeline depending on availability and logistics.
18. Children's Product Safety
Because MysticTots offers children's and kids' products, customers should carefully follow all age recommendations, product instructions, warnings, and safety information supplied with the product.
Parents, guardians, and caregivers are responsible for determining whether a particular product is suitable for the child using it and for supervising children where supervision is recommended.
A product being eligible for return does not replace the need to follow the manufacturer's safety instructions.
19. How to Request a Return
To request a return, please contact:
Email: mystictots.official@gmail.com
Phone: 9635721291
Please include:
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Your full name.
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Order number.
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Product name.
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Date of delivery.
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Reason for the return.
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Photographs or videos where applicable.
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Any other information requested by our support team.
Our team will review the request and provide further instructions if the return is eligible.
20. Return Inspection
Returned products may be inspected before a final refund or replacement decision is made.
Inspection may include checking the product's condition, packaging, accessories, serial numbers where applicable, signs of use, and the reported issue.
Approval of a return request before the product is received does not necessarily mean that a refund is automatically guaranteed. The returned product must satisfy the applicable return conditions.
21. Delivery Delays and Lost Packages
Delivery delays caused by courier services, weather, transportation disruptions, public events, incorrect addresses, unavailable recipients, or circumstances beyond our reasonable control may not automatically qualify as a product return or refund.
If a shipment is confirmed as lost by the delivery partner, MysticTots may investigate the shipment and provide an appropriate resolution based on the circumstances.
Customers should provide accurate delivery information when placing an order.
22. Fraudulent or Abusive Return Requests
MysticTots reserves the right to investigate unusual, repeated, fraudulent, or abusive return and refund requests.
We may decline a return where there is reasonable evidence of misuse of the return process, including returning a different product, deliberately damaging a product, providing misleading information, or repeatedly violating the applicable return conditions.
This policy is intended to protect both customers and the integrity of our store.
23. Changes to This Policy
MysticTots may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, payment methods, delivery arrangements, or applicable legal requirements.
The updated version will be published on mystictots.com with the revised effective date.
Customers should review the policy before placing an order if they have specific concerns regarding returns or refunds.
24. Contact Us
If you have questions about this Return and Refund Policy, an existing order, a replacement request, or a refund, please contact us.
MysticTots
Website: mystictots.com
Email: mystictots.official@gmail.com
Phone: 9635721291
Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GST No.: 19AMPPD2121E1ZF
We are committed to handling return and refund requests fairly, transparently, and responsibly while working to provide a positive shopping experience for every MysticTots customer.