Terms of service

Website: mystictots.com
Email: mystictots.official@gmail.com
Phone: +91 9635721291
Business Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
Business Category: Children & Kids Items
GST No.: 19AMPPD2121E1ZF

Effective Date: August 17, 2026

1. Introduction

Welcome to MysticTots (“we,” “us,” “our,” or “MysticTots”). These Terms of Service govern your access to and use of mystictots.com, including browsing our website, purchasing products, creating an account, communicating with us, and using any services or features made available through the website.

MysticTots is an online store offering Children & Kids Items to customers. By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, along with our applicable Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website or place an order.

2. Eligibility to Use Our Website

You may use our website only if you are legally capable of entering into a binding agreement under applicable laws. If you are under the age required to independently make purchases in your jurisdiction, you should use the website only with the involvement and supervision of a parent or legal guardian.

Because MysticTots sells children's products, parents and guardians are responsible for determining whether a particular product is appropriate for their child based on the product description, age recommendations, warnings, dimensions, materials, and intended use.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, specifications, colors, sizes, and other information displayed on our website are accurate and up to date.

However, product appearance may vary slightly due to photography, lighting, screen settings, manufacturing variations, or packaging changes. Images are intended to provide a general representation of products and may not always reflect exact color or packaging.

We reserve the right to correct errors, update product information, modify specifications, or discontinue products at any time without prior notice.

4. Product Safety and Intended Use

Customers should carefully read all product descriptions, instructions, warnings, age recommendations, and safety information before purchasing or using a product.

Children's products must be used only for their intended purpose and in accordance with the manufacturer's instructions. Parents, guardians, and caregivers are responsible for supervising children when required.

Some products may contain small parts or components that could present a choking or other safety risk if used improperly. Customers should review the applicable product warnings before allowing children to use any item.

MysticTots is not responsible for injuries, damage, or loss resulting from misuse, improper installation, failure to follow instructions, unauthorized modification, or use outside the intended purpose of a product.

5. Account Information

Certain website features may require you to provide information such as your name, email address, phone number, shipping address, billing information, or other details.

You agree to provide information that is accurate, complete, and current. You are responsible for keeping your account information secure and for notifying us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where information is fraudulent, misleading, abusive, or used in violation of these Terms.

6. Orders and Order Acceptance

When you place an order through MysticTots, you are making an offer to purchase the selected products according to the information displayed at checkout.

After placing an order, you may receive an order confirmation by email, SMS, or another communication method. An order confirmation does not necessarily guarantee final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit an order for reasons including product availability, pricing errors, incorrect product information, suspected fraudulent activity, shipping restrictions, technical problems, or other legitimate business reasons.

If we cancel an order after payment has been received, any eligible amount paid for the cancelled order will be handled according to our applicable refund process.

7. Pricing and Taxes

All product prices displayed on MysticTots are subject to change without prior notice. We make reasonable efforts to display accurate prices; however, technical or human errors may occasionally occur.

Where applicable, taxes, delivery charges, handling charges, discounts, promotional offers, or other applicable fees will be displayed during checkout or otherwise communicated to the customer.

If a product is mistakenly listed at an incorrect price due to an obvious technical or typographical error, MysticTots reserves the right to cancel the affected order and provide an appropriate resolution.

8. Payments

Customers agree to provide valid and authorized payment information when completing an order.

We may offer different payment methods, including online payment options and, where available, Cash on Delivery (“COD”). Availability of a particular payment method may depend on the customer's location, order value, product category, courier availability, or other factors.

For COD orders, customers agree to accept and pay for the order when delivered according to the applicable payment instructions.

We may restrict or refuse certain payment methods where necessary to prevent fraud, abuse, or unauthorized transactions.

9. Shipping and Delivery

MysticTots will make reasonable efforts to process and dispatch accepted orders within the estimated timeframe communicated on the website or during checkout.

Delivery times are estimates and may be affected by factors outside our reasonable control, including courier delays, weather conditions, transportation disruptions, public holidays, incorrect addresses, regional restrictions, or other logistical issues.

Customers are responsible for providing a complete and accurate shipping address and contact information. MysticTots will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

For detailed delivery terms, customers should refer to our Shipping Policy.

10. Returns, Exchanges, and Refunds

Returns, replacements, exchanges, and refunds are subject to the conditions stated in our applicable Return & Refund Policy.

Customers should inspect products promptly after delivery and contact us within the applicable period if an item is damaged, defective, incorrect, missing, or otherwise eligible for a return or replacement.

Certain products may be non-returnable because of hygiene, safety, personalization, usage, packaging, or other legitimate restrictions. Eligibility will depend on the specific product and circumstances.

Products returned without following the applicable return procedure may not qualify for a refund or replacement.

11. Promotions and Discounts

MysticTots may periodically offer promotional campaigns, discounts, coupon codes, limited-time offers, bundle offers, or other special promotions.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or exchanged for cash. We reserve the right to modify, suspend, or terminate a promotion at any time.

Additional conditions may apply to individual promotional campaigns.

12. Intellectual Property

All content available on MysticTots, including logos, brand names, product images, photographs, graphics, text, page layouts, icons, designs, videos, and other materials, may be owned by or licensed to MysticTots and may be protected by applicable intellectual property laws.

You may access the website for personal and lawful shopping purposes only. You may not reproduce, copy, distribute, modify, republish, sell, transmit, or commercially exploit our website content without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

13. Prohibited Activities

When using MysticTots, you agree not to:

  • Use the website for unlawful, fraudulent, or unauthorized purposes.

  • Provide false, misleading, or fraudulent information.

  • Attempt to gain unauthorized access to our website, systems, accounts, or databases.

  • Interfere with the website's operation or security.

  • Upload or transmit malicious software, viruses, or harmful code.

  • Copy or reproduce website content without authorization.

  • Use automated systems to scrape or collect website information without permission.

  • Place fraudulent, abusive, or intentionally misleading orders.

  • Abuse promotional codes, discounts, refunds, or COD services.

  • Resell products through unauthorized channels where prohibited.

  • Violate any applicable law, regulation, or third-party right.

We may restrict or terminate access to the website where we reasonably believe that a user has violated these requirements.

14. Third-Party Services and Links

Our website may use or provide access to third-party services such as payment gateways, courier companies, analytics providers, technology providers, advertising platforms, or other service providers.

Third-party services may operate under their own terms and privacy policies. MysticTots is not responsible for the independent policies, availability, content, or practices of third-party services.

Where our website contains links to external websites, those links are provided for convenience and do not necessarily represent an endorsement of the external website.

15. Website Availability

We aim to keep MysticTots available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at every moment.

Website access may occasionally be suspended or limited because of maintenance, technical problems, updates, security concerns, server issues, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any part of the website or its features without prior notice where reasonably necessary.

16. Limitation of Liability

To the extent permitted by applicable law, MysticTots shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Our responsibility concerning a purchased product will generally be limited to the remedies available under applicable law and the relevant product, return, replacement, warranty, or refund terms.

Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

17. Indemnification

You agree to indemnify and hold harmless MysticTots, its owners, representatives, employees, service providers, and associated parties from claims, losses, liabilities, damages, costs, or expenses arising from your violation of these Terms, misuse of the website, fraudulent activity, violation of applicable laws, or infringement of third-party rights.

This provision applies to the extent permitted by applicable law.

18. Privacy

Your use of MysticTots is also subject to our Privacy Policy. We may collect and process customer information as necessary to operate the website, process orders, provide customer support, facilitate payments and delivery, improve our services, and comply with applicable legal requirements.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

19. Customer Communications

By providing your contact information during an order or account registration, you agree that MysticTots may contact you regarding order confirmations, payment status, delivery updates, returns, customer service matters, and other service-related communications.

Where legally permitted and subject to applicable preferences and requirements, we may also communicate promotional information. You may have options to opt out of certain promotional communications.

20. Changes to These Terms

MysticTots may update or revise these Terms of Service from time to time to reflect changes in our business, website features, legal requirements, or operational practices.

Updated terms will be posted on this page with an updated effective date where appropriate. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

21. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to the website, products, orders, or these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant business location and dispute.

Nothing in these Terms prevents a consumer from exercising any mandatory consumer rights or remedies available under applicable law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies or notices displayed on MysticTots, constitute the general terms governing your use of our website and services.

If there is a conflict between these Terms and a specific product or promotional condition, the specific applicable condition may govern that particular transaction to the extent permitted by law.

24. Contact Us

If you have questions about these Terms of Service, an order, product information, or any other matter relating to MysticTots, please contact us:

MysticTots
Website: mystictots.com
Email: mystictots.official@gmail.com
Phone: +91 9635721291
Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GST No.: 19AMPPD2121E1ZF

We encourage customers to contact us first so that we can understand and address questions, concerns, or order-related issues as efficiently as possible.

25. Acceptance of Terms

By visiting mystictots.com, creating an account, placing an order, purchasing a product, or otherwise using our services, you confirm that you have read and understood these Terms of Service and agree to comply with them.

Thank you for choosing MysticTots. We appreciate your trust and aim to provide a convenient, transparent, and reliable online shopping experience for Children & Kids Items.