Privacy policy

Effective Date: August 17, 2026

At MysticTots (mystictots.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, browse our products, place an order, contact us, or otherwise use our services.

MysticTots is an online store specializing in Children & Kids Items. We aim to provide a safe, transparent, and trustworthy shopping experience for our customers. By accessing or using mystictots.com, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Business Information

Website: mystictots.com
Business Name: MysticTots
Business Category: Children & Kids Items
Email: mystictots.official@gmail.com
Phone: 9635721291
Business Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GST Number: 19AMPPD2121E1ZF

For privacy-related questions, requests, or concerns, customers may contact us using the email address or telephone number provided above.

2. Information We Collect

When you use our website or purchase products from us, we may collect certain information necessary to operate our online store and provide our services.

The information we may collect includes:

Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone/mobile number

  • Payment-related information

  • Order details

  • Account information

  • Customer service communications

  • Information voluntarily provided through forms or messages

We only request information that is reasonably necessary for providing our products and services.

Order Information

When you place an order, we may collect information such as the products purchased, order value, delivery address, contact details, payment status, transaction reference, and order history.

This information helps us process orders, arrange delivery, provide customer support, and maintain appropriate business records.

Technical Information

When you visit mystictots.com, certain technical information may automatically be collected by our website, hosting provider, analytics tools, or other service providers.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Referring website

  • Approximate location information

  • Date and time of access

  • Website interaction information

Technical information is generally used to maintain website security, improve performance, understand visitor behavior, and provide a better shopping experience.

3. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including:

  • Processing and fulfilling customer orders

  • Confirming orders and payments

  • Arranging shipping and delivery

  • Providing customer support

  • Responding to inquiries and requests

  • Managing customer accounts

  • Communicating about orders and services

  • Preventing fraudulent or unauthorized transactions

  • Maintaining website security

  • Improving our website, products, and services

  • Understanding customer preferences and website usage

  • Providing relevant offers, promotions, or marketing communications where permitted

  • Maintaining business, tax, accounting, and legal records

  • Complying with applicable laws and regulations

  • Resolving disputes and enforcing our terms and policies

We do not intend to use your personal information for purposes unrelated to our business operations unless we have a lawful basis or obtain appropriate consent where required.

4. Payment Information

Payments made through mystictots.com may be processed by third-party payment service providers.

Depending on the payment method selected, you may be required to provide payment information directly to the relevant payment provider. Payment providers may process information according to their own privacy policies and security practices.

MysticTots generally does not need to store complete payment card details on its own systems. Customers should review the privacy and security policies of their selected payment provider before completing a transaction.

For Cash on Delivery orders, we may collect the information necessary to confirm and deliver the order.

5. Cookies and Similar Technologies

Mystictots.com may use cookies and similar technologies to improve website functionality and user experience.

Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember preferences, maintain sessions, understand website usage, and provide relevant functionality.

Cookies may be used for purposes such as:

  • Website functionality

  • Shopping cart operation

  • Customer preferences

  • Website analytics

  • Performance monitoring

  • Security

  • Marketing and advertising, where applicable

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of portions of our website.

6. Sharing of Personal Information

We do not sell or rent your personal information as a business practice.

However, we may share necessary information with trusted third parties when required to provide our services. These parties may include:

  • Payment processors

  • Shipping and courier companies

  • Logistics providers

  • Website hosting providers

  • E-commerce technology providers

  • Analytics and performance service providers

  • Customer support service providers

  • Marketing or advertising service providers, where applicable

  • Professional advisers

  • Government authorities or regulatory bodies where legally required

We aim to share only information reasonably necessary for the relevant service or legal requirement.

Third-party service providers may have their own privacy policies and terms. Customers should review those policies when appropriate.

7. Children's Privacy

MysticTots sells Children & Kids Items, but our website is intended for use by parents, guardians, adults, and other customers who are legally able to make purchases.

Our products being intended for children does not mean that we intentionally collect personal information directly from children for independent use of the website.

We encourage parents and legal guardians to supervise children's online activities and ensure that children do not provide personal information through the website without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take reasonable steps where appropriate.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure website technologies, service-provider security practices, and appropriate operational procedures.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

Customers should also take reasonable precautions, including protecting account credentials, using secure devices, and avoiding sharing passwords or sensitive information with unauthorized persons.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The nature of the information

  • The purpose for which it was collected

  • The customer's relationship with us

  • Order and transaction requirements

  • Accounting and tax obligations

  • Legal and regulatory requirements

  • Dispute resolution requirements

  • Fraud prevention and security needs

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

10. Third-Party Websites and Services

Our website may contain links, integrations, advertisements, payment options, social media features, or other connections to third-party websites and services.

If you access a third-party website, that website may collect information according to its own privacy policy. MysticTots does not control the privacy practices of independent third parties.

We recommend reviewing the privacy policies and terms of any third-party website before providing personal information.

11. Marketing Communications

Where permitted by applicable law and based on your preferences, we may use your contact information to send information about products, promotions, offers, new arrivals, or other business updates.

You may request to stop receiving promotional communications by contacting us or by using an unsubscribe option included in applicable marketing messages.

Even if you opt out of promotional communications, we may still send essential service-related communications, such as order confirmations, delivery updates, payment information, account notifications, or responses to customer inquiries.

12. Customer Rights

Subject to applicable laws and legitimate business requirements, customers may have rights concerning their personal information.

Depending on applicable law, you may request to:

  • Know what personal information we hold about you

  • Correct inaccurate information

  • Update your contact information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Object to certain uses of information

  • Opt out of promotional communications

  • Ask questions about our privacy practices

To submit a privacy request, contact us at mystictots.official@gmail.com.

We may need to verify your identity before processing certain requests to protect customer information from unauthorized access.

13. Accuracy of Information

Customers are responsible for providing accurate and up-to-date information when placing orders or creating accounts.

Incorrect names, addresses, phone numbers, or email addresses may result in delivery delays, unsuccessful delivery attempts, order communication problems, or other service issues.

If you discover that your information is incorrect, please contact us as soon as possible so that we can determine whether it can be updated.

14. Fraud Prevention and Legal Compliance

We may collect, use, preserve, and disclose information when reasonably necessary to detect or prevent fraud, unauthorized transactions, abuse of our website, security incidents, or other unlawful activity.

We may also disclose information where required by law, legal process, court order, government authority, regulatory requirement, or where reasonably necessary to protect our rights, customers, property, website, or business operations.

15. Business Transfers

If MysticTots or substantially all of its business assets are transferred, sold, reorganized, merged, or acquired, customer information may be included among the transferred business assets where legally permitted.

Any successor organization may process information subject to applicable legal requirements and relevant privacy obligations.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or privacy practices.

When changes are made, the updated policy may be posted on mystictots.com with a revised effective date.

Customers are encouraged to review this page periodically to remain informed about how we handle personal information.

Your continued use of our website after an updated Privacy Policy is posted may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way MysticTots handles personal information, please contact us.

MysticTots
Website: mystictots.com
Email: mystictots.official@gmail.com
Phone: 9635721291
Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GST No.: 19AMPPD2121E1ZF

We will make reasonable efforts to review privacy-related concerns and respond appropriately.

18. Consent and Acknowledgment

By using mystictots.com, submitting information, creating an account, contacting us, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, you provide consent to the collection and use of information as described in this policy, subject to your rights under applicable law.

MysticTots is committed to handling customer information responsibly and maintaining appropriate safeguards while providing a convenient online shopping experience for Children & Kids Items.

Last Updated: August 17, 2026