Shipping policy

Effective Date: August 17, 2026
Website: mystictots.com
Email: mystictots.official@gmail.com
Phone: 9635721291
Business Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
Business Category: Children & Kids Items
GST No.: 19AMPPD2121E1ZF

1. Introduction

Welcome to MysticTots. We are committed to providing a smooth, reliable, and convenient shopping experience for parents, families, and customers looking for quality Children & Kids Items. This Shipping Policy explains how we process, dispatch, deliver, and handle orders placed through mystictots.com.

By placing an order on our website, you acknowledge and agree to the shipping terms described in this policy. We recommend that customers read this policy carefully before completing a purchase.

Our goal is to ensure that every order is packed securely and dispatched within the promised timeframe. While we work with reliable logistics partners, delivery times may occasionally be affected by circumstances beyond our reasonable control, including weather conditions, public holidays, transportation disruptions, regional restrictions, high order volumes, or courier-related delays.

2. Order Processing Time

Orders placed through mystictots.com are generally processed after successful order confirmation and payment verification.

Most orders are processed within 1–3 business days. Business days normally exclude Sundays and public holidays.

During promotional campaigns, festive seasons, special sales, or periods of unusually high order volume, processing may take additional time. If there is a significant delay in processing your order, we may contact you using the contact information provided during checkout.

Customers should ensure that their name, mobile number, email address, and delivery address are accurate and complete when placing an order.

3. Shipping Time

After an order has been processed and dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and availability of courier services.

Delivery timelines are estimates and are not guaranteed. Remote locations, difficult-to-reach areas, adverse weather, transportation disruptions, or courier service limitations may require additional delivery time.

The estimated delivery period begins after the order has been dispatched, not necessarily from the date on which the order is placed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the customer completes the order.

MysticTots may occasionally provide free shipping promotions or special shipping offers. Such offers may be subject to minimum order values, selected products, specific locations, promotional periods, or other conditions.

If shipping charges apply to an order, the applicable amount will be communicated during checkout.

5. Delivery Locations

MysticTots primarily accepts orders for delivery within India, subject to courier availability.

We aim to deliver orders to residential addresses, business addresses, and other valid delivery locations supported by our logistics partners.

Some remote, restricted, or difficult-to-service locations may have limited delivery availability. If our courier partner is unable to deliver to a particular address, we may contact the customer to request an alternative address or provide an appropriate resolution.

6. Accurate Shipping Information

Customers are responsible for providing correct and complete shipping information at checkout.

Please carefully verify:

  • Full name of the recipient

  • Complete delivery address

  • Apartment, flat, house, or building number

  • Street/locality information

  • City, district, and state

  • Correct PIN code

  • Valid mobile number

  • Email address, where applicable

MysticTots will not be responsible for delays, failed deliveries, returns, or additional delivery attempts caused by incorrect, incomplete, or outdated information supplied by the customer.

If you notice an error in your shipping address shortly after placing an order, please contact us as soon as possible at mystictots.official@gmail.com or 9635721291. We will try to assist, but an address change may not be possible once an order has been dispatched.

7. Order Confirmation

Once an order is successfully placed, customers may receive an order confirmation through the contact information provided at checkout.

Order confirmation may include details such as the order number, purchased products, delivery information, payment method, and order value.

Customers should review the confirmation carefully and notify MysticTots promptly if any important information appears incorrect.

8. Shipment Confirmation and Tracking

Once an order is dispatched, tracking information may be provided where tracking is available through the applicable courier service.

Tracking details allow customers to monitor the progress of their shipment and estimated delivery status.

In some cases, tracking information may take some time to become active after the shipment has been handed over to the courier. Customers are requested to allow reasonable processing time before reporting that tracking information is unavailable.

9. Cash on Delivery Orders

If Cash on Delivery (COD) is available for a particular product or location, customers may select COD during checkout.

For COD orders, customers are expected to provide a valid mobile number and accurate delivery details. Customers should be available to receive the parcel and make the required payment to the delivery representative.

Repeated refusal to accept COD orders, providing incorrect delivery information, or intentionally placing fraudulent orders may result in restrictions on future COD availability.

MysticTots reserves the right to verify COD orders before dispatch where necessary.

10. Delivery Attempts

Courier partners generally make delivery attempts at the address provided by the customer.

If the recipient is unavailable, the courier may make another delivery attempt or contact the recipient using the registered phone number.

Customers should make reasonable arrangements to receive their packages. If an order is returned to the seller because the recipient was unavailable, the address was incorrect, the parcel was repeatedly refused, or delivery could not be completed, additional shipping charges may apply for re-shipment, where applicable.

11. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can sometimes occur.

Possible reasons include:

  • Heavy courier workload

  • Public holidays

  • Festive-season demand

  • Severe weather

  • Flooding or natural events

  • Transportation disruptions

  • Local restrictions

  • Incorrect address information

  • Remote delivery locations

  • Courier operational issues

  • Unexpected logistical circumstances

A shipping delay does not automatically qualify an order for cancellation or refund if the order remains in transit and is ultimately delivered.

If a shipment appears to be significantly delayed, customers may contact MysticTots for assistance.

12. Lost or Misplaced Shipments

If tracking information indicates that a parcel has been delivered but the customer has not received it, the customer should contact MysticTots as soon as possible.

We may coordinate with the relevant courier partner to investigate the delivery status.

Customers may also be requested to check with family members, neighbours, security personnel, reception desks, or other individuals who may have accepted the package on their behalf.

Any investigation or resolution will depend on the information provided by the courier service and the circumstances of the shipment.

13. Damaged Packages

Customers are encouraged to inspect the external condition of the package at the time of delivery.

If the package appears seriously damaged, opened, or tampered with, customers should document the condition with photographs or video where possible and contact MysticTots promptly.

For damaged products, customers should follow the applicable Return & Refund Policy and provide supporting evidence when requested.

Photographs or videos may help us investigate issues with the courier partner and determine an appropriate resolution.

14. Wrong, Missing, or Incorrect Items

If you receive an item that is different from what you ordered, or if an item appears to be missing from your package, please contact us as soon as possible.

Please provide your order details and, where requested, photographs or an unboxing video showing the package and its contents.

Our team may investigate the issue with our packing records and logistics partner. Depending on the circumstances and applicable return/refund terms, we may arrange a replacement, refund, or another appropriate solution.

15. Product Availability and Partial Shipments

In certain circumstances, products from the same order may be dispatched separately due to stock availability, warehouse processing, or logistical considerations.

If an order is split into multiple shipments, customers may receive separate tracking information where available.

Customers will not be charged additional shipping fees solely because MysticTots chooses to dispatch an order in multiple shipments, unless otherwise communicated at checkout.

16. Cancellation Before Dispatch

Customers who wish to cancel an order should contact MysticTots as quickly as possible after placing the order.

Cancellation requests are subject to the order's processing status. If an order has already been packed or dispatched, cancellation may no longer be possible.

Where cancellation is approved, any eligible refund will be processed according to the applicable payment method and our Return & Refund Policy.

17. Undeliverable and Returned Shipments

A shipment may be considered undeliverable if:

  • The address is incorrect or incomplete.

  • The PIN code is incorrect.

  • The recipient cannot be contacted.

  • The recipient repeatedly refuses delivery.

  • The delivery location is outside the courier's serviceable area.

  • Multiple delivery attempts are unsuccessful.

  • The customer refuses a COD order.

If a parcel is returned to MysticTots because of circumstances attributable to the customer, re-shipping may be subject to additional delivery charges.

Refund eligibility for returned shipments will be determined according to our applicable refund terms and the reason for the return.

18. Shipping During Sales and Festive Periods

During major sales, promotional events, festivals, holidays, or other high-demand periods, order processing and delivery may take longer than usual.

Customers are encouraged to place time-sensitive orders in advance.

MysticTots will make reasonable efforts to process orders efficiently during high-volume periods, but courier delays during such periods may be outside our control.

19. Contact Us About Shipping

For questions regarding order processing, delivery status, tracking, delayed shipments, address corrections, or other shipping-related concerns, please contact us.

MysticTots
Website: mystictots.com
Email: mystictots.official@gmail.com
Phone: 9635721291
Address: Bidhan Nagar, Durgapur, Paschim Bardhaman, West Bengal – 713212, India
GST No.: 19AMPPD2121E1ZF

When contacting us about an order, please provide your order number, registered mobile number, and relevant details so that we can assist you efficiently.

20. Changes to This Shipping Policy

MysticTots reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our business operations, courier services, legal requirements, or customer service practices.

Any updated version will be published on mystictots.com with the revised effective date.

Customers are encouraged to review this page periodically for the latest shipping information.

21. Final Statement

MysticTots is committed to providing a dependable and transparent delivery experience for customers purchasing Children & Kids Items through our online store. We carefully process orders and work with logistics partners to facilitate safe and timely delivery across serviceable locations in India.

By placing an order with MysticTots, you acknowledge that estimated shipping and delivery timelines may vary depending on location, courier operations, and circumstances beyond our reasonable control. We appreciate your understanding and cooperation and remain committed to assisting customers whenever shipping-related concerns arise.